Service & Support

Find the files you need, learn key workflows, and reach our team for pre‑sales guidance,
after‑sales troubleshooting, partner enablement, and customization support.

Contact Support

Technical Support Email: support@lionprinter.com
Response Time: Typically within 12–24 hours (business days)
WhatsApp: +XX XXXX XXXX
Business Email: sales@lionprinter.com
Remote Support: Video call/screen sharing available

Download Center 

Video Center 

Service Programs 

FAQ 

Q1: Do you provide manuals and documentation?

A1:
Yes. We provide documentation packs based on your configuration: installation, operation, maintenance, and checklists.

Q2: Do you offer managed marketing/operation support?

A2:
For selected partners, we can support website setup guidance, ad workflow suggestions, and content planning.

Q3: What if I’m worried about getting customers?

A3:
We provide practical enablement: pricing reference, outreach scripts, and a basic first-project checklist. In some cases, we can also share market resources when available.

Q4: If I need to resell my machine, can you help?

A4:
We can help connect potential buyers and sellers within our network when possible.

Q5: I’m slow with social media because I can’t shoot/edit—what can I do?

A5:
We can provide a content asset pack (templates + demo clips guidance) to help you post consistently.

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Service & Support

Q1: Do you provide manuals and documentation?

A1: Yes. We provide documentation packs based on your configuration: installation, operation, maintenance, and checklists.

Q2: Do you offer managed marketing/operation support?

A2: For selected partners, we can support website setup guidance, ad workflow suggestions, and content planning.

Q3: What if I’m worried about getting customers?

A3: We provide practical enablement: pricing reference, outreach scripts, and a basic first-project checklist. In some cases, we can also share market resources when available.